Meet the faces behind the name

A person smiling while holding a ginger cat on a couch.

Hi, I’m João! 

Originally from Portugal, I’ve been proud to call the UK home for over eight years. And meet the furry gang: Rafa, our 12-year-old brown dog resscued from Macau; Tiger, our ginger cat with a big personality from Battersea; and Brownie, our beloved Bernese Mountain Dog, who’s no longer with us but always in our hearts.

Becoming a vet was a childhood dream – one that came true in 2009 when I graduated in Portugal. Since then, I’ve spent 15 years working with small animals across four countries and three continents, taking on all kinds of roles along the way.

The Vet Room was born from the amazing feedback we got from clients who loved our mobile vet service, Vet on the Loose. The Vet Room follows the same ethos of making vet care easier and less stressful for pets and their humans. So whether it’s by bringing care straight to your door with Vet on the Loose, or by inviting you to our cosy and inviting Ware clinic, we take the stress out of vet visits – making things more convenient, more personal, and often more affordable too.

Welcome to the pack – we’re so glad you’re here! 🐾

Cursive word "João" with a tilde over the letter "a".
Man petting two dogs on a grassy cliff by the ocean.
Person in red shirt holding orange tabby cat

Meet Sam!

Sam’s a cat lover, animal enthusiast, and he keeps things ticking behind the scenes at Vet on the Loose and The Vet Room. If you message us on WhatsApp or give us a ring, chances are you’ll be chatting with him!

He’s also the one keeping our social media buzzing - so if we’ve met your pet, send Sam a snap! They might just become the next star of our Insta feed or appear in our hall of fame in The Vet Room 📸

Sam’s all about making sure your experience with us is a great one. Got feedback or something not quite right? Sam’s your go-to 🧡

Contact us

We’re here to help!

Whether you’re curious about us, need help booking an appointment, or just want to say hi, we’re just a message or phone call away.

Send us a message using the form or call us on 01279 214264


The Vet Room by Vet on the Loose

High Oak Business Centre

15-17 Gentlemens Field

Ware

Hertfordshire

SG12 0EF

Find us on Google Maps

Logo for "Vet on the Loose" featuring an orange text with a stethoscope, blue car with a paw print, and tagline "Professional Care, Home Comfort."
Emergency contact information for veterinary services, including local veterinary surgery and Queen Mother Hospital for Animals phone number.